Aq9o Terms and Conditions — What you need to know before using the platform

By using aq9o's website, mobile app, or any of our services, you are deemed to have fully agreed to these Terms & Conditions. If you do not agree, please refrain from using any aq9o services.

Aq9o is an internationally licensed online gaming platform. Our services are available only to individuals who are legally permitted to participate in online gaming under the laws of their country.

These Terms & Conditions have been written in English for the convenience of our players. However, in the event of any legal dispute, the English version shall be considered the definitive text.

To register an account with aq9o, the following conditions must be met:

• You must be 18 years of age or older.
• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and complete.
• You must have a valid payment method registered in your own name.
• You are solely responsible for keeping your account password and login credentials confidential.

Aq9o may request additional documents for identity verification at any time. Withdrawals and bonus access may be restricted until verification is complete.

If multiple members of the same household use aq9o from the same device or internet connection, it is advisable to notify aq9o Support in advance.

Deposits and withdrawals on aq9o are processed securely and promptly. However, the following important conditions apply:

• Deposits must be made using a payment method registered in your own name. Using another person's payment method is strictly prohibited.
• The minimum deposit amount is BDT 200 and the minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Account verification (KYC) must be completed before any withdrawal can be processed.
• Average withdrawal processing time is 5 to 30 minutes. Bank transfers may take up to 24 hours.

A maximum withdrawal limit may apply within a given period. Please contact aq9o's support team for details.

Aq9o regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms and conditions, which you should read carefully before claiming.

• Wagering Requirement: Bonus funds cannot be withdrawn directly. They are converted to real money only after the required wagering amount has been met.
• Bonus validity period: Each bonus must be used within a specified time frame; otherwise, it will expire and be forfeited.
• Maximum Bet Limit: A maximum bet limit per round may apply when playing with bonus funds.
• Game Restrictions: Some bonuses can only be used on specific games.
• One person, one bonus: Each welcome bonus is granted only once per account.

Aq9o actively prevents bonus abuse. Attempting to claim bonuses through multiple accounts may result in all associated accounts being permanently closed.

The following rules must be followed while playing games on aq9o:

• All games must be played fairly and honestly. Using any software or tool to influence the outcome of a game is strictly prohibited.
• Any winnings obtained by exploiting a system bug or error will be forfeited.
• Fraudulent behaviour towards other players or aq9o is strictly prohibited.
• Team play or collusion is strictly prohibited.
• Rude or abusive behaviour toward dealers or other players in Live Casino may result in a temporary or permanent account suspension.

Aq9o monitors all transactions and gaming activity. Any unusual patterns detected will be investigated, and accounts may be suspended if necessary.

Aq9o firmly believes that gaming should be a form of entertainment — not a source of income or a way to solve problems. With that in mind, we are committed to promoting responsible gaming.

Aq9o's responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a time limit for how long you play in a single session.
• Cooling-Off Period: Take a break from gaming for a set number of days.
• Self-Exclusion: Close your account for a set period or permanently.
• Reality Check: Receive reminders at regular intervals.

Aq9o strictly prohibits access by minors. Parents and guardians are encouraged to use parental control software to prevent children from accessing this platform.

Aq9o reserves the right to temporarily or permanently suspend an account without prior notice in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Registering with false or fabricated information.
• Evidence of fraud, bonus abuse, or money laundering.
• Operating multiple accounts.
• Attempting to reopen an account during the self-exclusion period.

You may request to close your account at any time by contacting aq9o's support team. You will be given the opportunity to withdraw your available balance before closure, provided no violations have occurred.

Aq9o reserves the right to modify, update, or remove these Terms & Conditions at any time. Any changes will be reflected on the website, and users will be notified by email for significant updates.

Continued use of aq9o after any changes have been made will be considered full acceptance of the updated terms.

For any questions or complaints, please reach out to aq9o's support team:

• Live Chat: Available 24/7 from any page on the site.
• Email: [email protected] (typically responds within 1 hour)

These Terms & Conditions are governed by international gaming laws and the regulations of aq9o's licensing authority. Any disputes shall be resolved by the arbitration division of aq9o's licensing authority, whose decision will be final.